EXCHANGE POLICY
We offer exchanges for size within 7 days of delivery, subject to the following conditions:
- The product must be unused, unwashed, unworn, and undamaged.
- All original tags, packaging, and proof of purchase (invoice) must be intact.
- Exchange is applicable only for size and not for style or color variations.
NOTE
- Products purchased during a SALE or Clearance Sale are not eligible for exchange or return unless the product is received damaged or defective.
- We reserve the right to reject exchange requests if the required conditions are not met.
CLEARANCE SALE POLICY – NO RETURNS OR EXCHANGES
Items purchased from our Clearance Sale section are considered final sale and cannot be exchanged or returned, as clearly marked on the respective product page.
Exceptions:
If the product is damaged, defective, or incorrect, you may raise a request within 7 days of delivery with supporting photographs or an unboxing video.
HOW TO RAISE A RETURN/EXCHANGE REQUEST
To initiate a return or exchange request, please follow these steps:
- Email us at: info.cranfox@gmail.com
- Use the subject line: Order ID + Return/Exchange Request
- Mention the issue in detail in the email and attach clear photographs or videos of the product. Photographs/videos are mandatory for damaged or defective product cases.
- You will receive a confirmation email within 48 hours.
- Pack the item securely with its original packaging.
- Our delivery partner will schedule a pickup within 10 business days.
IMPORTANT
If there is a mismatch between the item described in the exchange or return request and the item handed over to the delivery partner, the pickup may be denied.
EXCHANGE TIMELINE & CONDITIONS
After the product is picked up, it will undergo a quality check at our warehouse.
- If the product passes the quality check, the exchange will be processed and the replacement product will be dispatched.
- Only one exchange request is allowed per order.
- If a replacement product is unavailable, we may issue a credit note or refund, as applicable.
REFUND POLICY
Refunds are applicable only if the original product cannot be replaced or is returned due to a defect.
Approved refunds will be credited to the original payment method within 7 working days after the product has been approved following the quality check.
For Cash on Delivery orders, approved refunds will be issued through bank transfer.
RETURN ADDRESS
Returns Department
B/32, 512 Tara Singh Avenue,
Basti Bawa Khel,
Jalandhar, Punjab – 144002,
India
ORDER CANCELLATION POLICY
Orders can be cancelled within 24 hours of placement, provided that the order has not yet been shipped.
Cancellations requested after dispatch are not allowed.
To request cancellation, email us at info.cranfox@gmail.com with the subject: Order Cancellation – Order ID
MODIFYING ORDER DETAILS
If you need to make changes to your order, such as size, delivery address, or contact details, please email us immediately at info.cranfox@gmail.com with the subject line: Order ID + Revised Details
We can update the order details only if the order has not yet been shipped.
LEGAL COMPLIANCE & CONSUMER RIGHTS
We comply with applicable consumer protection and e-commerce laws and regulations, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable.
In case of any grievance or concern regarding an order, return, exchange, or refund, consumers may contact our customer support using the contact information provided below.
CONTACT US
If you have any questions, concerns, or requests regarding this Exchange & Return Policy, please contact us:
By Email: info.cranfox@gmail.com
Phone: +91 8847490073
Address:
B/32, 512 Tara Singh Avenue,
Basti Bawa Khel,
Jalandhar, Punjab – 144002,
India